Half-Off Onboarding

    Simple, Powerful Pricing for Your
    Intelligent Front Desk

    Find the perfect plan to streamline your communications, capture every lead, and deliver exceptional customer service 24/7.

    Our Plans

    AI-Only Receptionist

    Perfect for businesses ready to automate their front desk with a powerful, always-on AI agent.

    $252 / month

    Billed annually at $3,024

    $500 Standard Setup
    HALF-OFF Standard Setup & Onboarding ($250)*

    One-time fee assessed after initial call

    • 300 Minutes of AI talk time
    • 80 SMS Credits for text message communication
    • 24/7/365 AI-powered call answering
    • Appointment scheduling & lead qualification
    • Custom call flows & knowledge base
    Popular Choice

    AI + Human Escalation

    The ultimate hybrid solution. Combine the efficiency of AI with the essential touch of live human support when it matters most.

    $422 / month

    Billed annually at $5,064

    $500 Standard Setup
    HALF-OFF Standard Setup & Onboarding ($250)*

    One-time fee assessed after initial call

    Everything in the AI-Only Plan, plus:

    • Live Human Escalation for complex calls or VIP clients
    • Live support available Monday - Friday, from 6:00 AM to 6:00 PM PT

    *Limited Time Offer (Until November 30th): Standard Setup & Onboarding (normally $500) is HALF-OFF at $250. Advanced Setup with custom API integrations available for $1,250 ($1,500 minus $250 discount).

    Enterprise & Custom Solutions

    Need something more? For businesses with high call volumes, multiple agents, or complex integration needs, we offer custom-built solutions.

    Our Enterprise plans can include:

    • Substantial volume discounts
    • Dedicated agent and AI setups
    • Extensive API and systems integration
    • Priority support

    One-Time Setup & Onboarding

    To ensure your AI agent is perfectly tailored to your business from day one, we have a one-time setup fee assessed after our initial strategy session.

    Standard Setup

    $500

    Includes full account setup, knowledge base configuration, and call flow design to meet your business needs.

    • Full account setup
    • Knowledge base configuration
    • Call flow design

    Advanced Setup

    $1,500

    Includes all Standard Setup features plus custom API integrations to connect with your essential business software (CRM, EMR, etc.).

    • All Standard Setup features
    • Custom API integrations
    • CRM, EMR, & business software connections

    πŸ’‘ If you upgrade from Standard to Advanced setup later, your initial $500 fee will be credited toward the cost.

    More Than a Serviceβ€”We're Your AI Partner

    We are committed to your success and want you to get the most out of your AI investment.

    Over $300 Value Per Month

    Complimentary Monthly 45-Minute AI Strategy Calls

    All new clients receive free monthly strategy sessions with one of our AI consultants. We'll cover industry trends, optimization strategies for your AI, and can even provide mini-trainings for your team.

    Expanded AI Consulting

    For businesses looking for deeper strategic guidance, we offer project-based or ongoing AI consulting services. Contact us to discuss your specific needs.

    Best Voice Agent for Small Business Answering Service

    14 min read β€’ Updated January 2025

    At Mainline, we believe every small business deserves the same level of responsiveness and professionalism as the world's biggest brands. Yet most small teams struggle to answer every call, text, and chat β€” especially after hours. Missed calls mean missed opportunities and frustrated customers.

    That's why we built Mainline, the 24/7 voice agent platform that helps small businesses handle every customer interaction with speed, consistency, and care β€” no matter the hour.

    Why a Voice Agent Matters for Small Businesses

    Whether you're running a property management company, dental practice, salon, or professional services firm, your phone is the front door to your business. Customers expect instant, friendly responses β€” not voicemails or long hold times.

    • Every call, text, or chat is answered professionally 24/7.
    • Common requests are resolved instantly using AI.
    • Urgent or complex calls are seamlessly escalated to human agents.
    • Your team is free to focus on high-value work instead of constantly answering the phone.

    This combination of automation and personal touch helps you capture more leads, provide faster support, and create happier customers β€” all while lowering operational costs.

    What Makes Mainline Different

    Mainline isn't a generic call center or simple virtual receptionist. We're a modern customer-engagement platform that unifies voice, SMS, and web chat in one place β€” built specifically for small businesses.

    24/7 Voice + SMS Coverage

    Never miss a customer call or message again.

    AI-Powered Voice Agents

    Intelligent, natural-sounding agents that handle routine calls with empathy and accuracy.

    Hybrid Human Escalation

    Complex or urgent calls instantly route to trained human agents for a personal touch.

    Integrated Web Chat Widget

    Engage customers from your website in real time.

    Seamless Integrations

    Connect easily with your CRM, booking tool, or business systems.

    Custom Branding & Scripts

    Your agent sounds like your business, not a robot.

    Transparent Pricing: AI or Hybrid β€” You Choose

    At Mainline, we believe in transparency and flexibility. We offer two simple options depending on your business needs.

    AI Agent Plan

    Perfect for Full Automation

    • Your AI agent greets every caller, captures messages, answers common questions, and routes calls intelligently.
    • Ideal for handling high call volumes, appointment requests, or FAQ-type interactions.
    • Low, predictable monthly cost with no hidden fees.
    Hybrid Plan

    AI + Human Escalation

    The best of both worlds β€” automation with a human safety net.

    • Routine calls are handled by the AI agent instantly.
    • When a call requires empathy, complexity, or live support, it escalates to a trained human operator who's ready 24/7.
    • Perfect for industries where customer experience and urgency matter most (property management, medical, legal, etc.).

    With either plan, you'll always know exactly what you're paying for. There are no surprise fees or minute-based overages. Mainline is built to scale with your business, not nickel-and-dime it.

    How to Set Up Your Mainline Voice Agent Answering Service

    Get started in just 5 simple steps

    1

    Define Your Customer Workflow

    Think about your most common customer interactions. Do you need help after hours, during busy periods, or full-time coverage? Mainline can handle all of it β€” and your onboarding specialist will help tailor your flow.

    2

    Choose Your Plan

    Select between AI Agent or Hybrid (AI + Human) coverage. AI-only is great for routine calls; Hybrid is best for high-touch industries or 24/7 emergencies.

    3

    Configure Your Agent

    Work with Mainline's team to customize your greeting, routing logic, SMS follow-ups, and integrations (CRM, scheduling, Slack, etc.).

    4

    Go Live

    Forward your business number to Mainline or get a dedicated Mainline number. Your voice agent starts answering immediately β€” capturing messages, scheduling appointments, and routing important calls in real time.

    5

    Monitor and Improve

    Use your Mainline dashboard to view analytics such as call volume, after-hours activity, SMS response rate, and message logs. You can update your scripts anytime.

    Frequently Asked Questions

    Understanding Voice Agents

    Features & Capabilities

    Pricing & Plans

    Industries & Use Cases

    Setup & Onboarding

    Have Questions? We'll Help You Get Set Up

    Start today and our team will guide you through every step of the setup process.

    Ready to Transform Your Customer Service?

    For small businesses, every missed call is a missed opportunity. Mainline helps you never miss another one β€” combining AI efficiency, human empathy, and 24/7 reliability in one seamless platform.

    Whether you choose our AI Agent or Hybrid plan, you'll deliver fast, professional responses that delight customers and grow your business β€” without adding headcount or complexity.