Microsoft Outlook

    Create Outlook calendar events from call outcomes and keep staff schedules aligned

    Goal → Create Outlook calendar events from call outcomes and keep staff schedules aligned.

    Ways to connect

    1) Post-call webhooks → your backend → Microsoft Graph

    Receive the call payload, then call Microsoft Graph to create appointments with attendees and reminders.

    • Receive call payload with contact and scheduling information
    • Call Microsoft Graph POST /me/events (or /users/{id}/events)1
    • Create appointments with attendees and reminders
    • Sync with Microsoft 365 calendars in real-time

    2) Zapier (no code)

    Use Microsoft Outlook on Zapier to create events or send emails when a qualified call is logged.

    • Use Microsoft Outlook on Zapier to create events2
    • Send emails when qualified calls are logged
    • Community tutorials available for "event from trigger" patterns
    • No coding required for setup

    3) Direct API

    Follow Graph permissions (Calendars.ReadWrite) to create online meetings and manage events.

    • Requires Calendars.ReadWrite permission via Microsoft Graph
    • Create online meetings programmatically3
    • Manage events with full control
    • Practical guides available for implementation

    Demo (0:20) 🎧

    Post-call webhook → Graph create event → guest invite sent via Outlook

    Works with:Appointment Booking
    Compare:Google Calendar

    References

    1. Microsoft Graph POST /me/events and /users/{id}/events documentation
    2. Zapier Microsoft Outlook Integration
    3. Microsoft Graph Calendars.ReadWrite permissions and online meeting creation guide

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