AI Reception & Scheduling for Medical Clinics
Reduce no-shows and free staff time
Why switch from offshore answering?
Compliance & empathy: Medical callers expect clarity and privacy; offshore variability can erode trust.
Unified workflows: Intake, insurance prompts, routing, and reminders in one flow.
After-hours coverage: Capture triage details and book follow-ups.
What the numbers say
MGMA polling shows no-show rates remain a persistent problem, hovering mid-single digits in multispecialty data and 10–30% depending on specialty.[1]
MGMA 2024 poll: 63% of groups saw no-shows stay the same or improve; many still struggle with attendance and access.[2]
Surveys show a large share of providers still rely on phones to book care; improving answer + reminder workflows reduces leakage.[3]
Calculate Your ROI
See how much revenue you could recover by never missing a call
Calculation Assumptions:
- AI achieves 95% answer rate
- 50% call-to-booking conversion
- 4.3 weeks per month average
Currently Losing
Could Recover with Mainline
Hear a sample call
30-second demo audio player (coming soon)
Script: reason for visit → provider/clinic selection → eligibility prompts → booking → SMS/email reminder.
How setup works
Get started in 15 minutes
Forward your line
Forward main line.
Choose scripts
Choose scripts by specialty (primary care, pediatrics, urgent, behavioral).
Connect systems
Connect EHR/PM or calendar; enable reminders.
Go live
Go live—view summaries and attendance KPIs.
Frequently Asked Questions
Case Study: Family Medicine Clinic
Challenge
High no-show rates and after-hours calls going to voicemail.
Solution
Replaced voicemail after hours and added AI reminders.
Results
- Fewer empty slots over 8 weeks
- Steadier show rates
- Improved access consistent with MGMA improvement patterns
Ready to transform your customer service?
Learn more about how Mainline can help your business never miss another call.
References
- [1] MGMA (no-show stats)
- [2] Appointment-scheduling summaries on continued phone reliance and no-show ranges