AI Intake & Reception for Law Firms
Never miss an intake call again
Why switch from offshore answering?
Sensitivity & accuracy: Legal intake requires clear diction, conflict checks, and correct matter codes—offshore scripts often break at nuance.
Speed to answer: Prospective clients move on if voicemail picks up; AI answers instantly and triages.
Evidence trail: Every intake produces a transcript, summary, and CRM entry.
What the numbers say
Only ~40% of firms answer phone inquiries—a conversion killer according to secret-shopper data tied to the 2024 Clio Legal Trends Report.[1]
Firms struggle with first-impression response; Clio's research again flags poor phone/email responsiveness in 2024.[2]
When intake is automated and responsive, firms raise consult-set rates materially (industry analyses emphasize intake as a primary growth lever).[3]
Calculate Your ROI
See how much revenue you could recover by never missing a call
Calculation Assumptions:
- AI achieves 95% answer rate
- 30% call-to-booking conversion
- 4.3 weeks per month average
Currently Losing
Could Recover with Mainline
Hear a sample call
30-second demo audio player (coming soon)
Script: greeting → practice area → conflict-screen prompts → availability → calendar booking → SMS/email confirmation.
How setup works
Get started in 15 minutes
Forward and configure
Forward main line and choose practice areas (PI, family, criminal, employment, etc.).
Add screening
Add conflict-screen prompts + fee disclaimers.
Connect systems
Connect calendar/CRM (Clio, HubSpot, Salesforce).
Go live
Go live—see structured intakes and booked consults.
Frequently Asked Questions
Case Study: Solo PI Practice
Challenge
Solo PI practice missing daytime calls.
Solution
Implemented AI reception with immediate pickup and conflict screening.
Results
- ~18 qualified intakes/month recovered
- ~11 consults booked on average
- ~4 retainers per month
Ready to transform your customer service?
Learn more about how Mainline can help your business never miss another call.
References
- [1] ABA Law Practice (summary of Clio 2024: 40% answered)
- [2] Institute for the Advancement of the American Legal System (Clio secret-shopper summary)